Frequently asked questions VPN
Frequently asked question about the VPN service.
1. What is KI’s VPN service?
KI’s VPN (Virtual Private Network) is used to gain access to KI’s network and internal resources, such as shared folders on a file server, when working outside the KI campus, e.g at home or when travelling.
VPN is a means of creating secure links or “tunnel” between two points on a non-secure computer network (internet, Wi-Fi, etc.) – in this case between your computer and KI’s internal resources.
Which operating system (OS) do I need on my PC/Mac to be able to use the VPN client Cisco AnyConnect (version 4.3)?
PC: You need Windows 7 SP1 or later versions. The VPN client do not work on XP which is obsolete and unsecure. Mac: You need Mac OS X 10.9 or later versions.
Which version of iOS do I need to have on my iPhone to be able to download the PointSharp app?
You need iOS 8 or later versions.
Which version do I need on my Android to be able to download the PointSharp app?
You need Android 1.6 or later versions.
3. Two factor authentication
What is Two factor authentication
Two factor authentication means that you have to ID yourself twice in order to log in and access KI’s resources via the VPN. You’ll first enter your user name and password and then a one-off code generated by an app on your mobile.
Two factor authentication is much more reliable in ensuring that the right users are accessing our IT system. It involves three personal elements: what you are (your KIID), what you know (your password) and what you have (a one-off code from the PointSharp app on your mobile).
4. First login with Two factor authentication
How do I download the app onto my phone?
Make sure that you have registered your mobile number in under Pointsharp/VPN in Idac. All mobile numbers entered into the system are automatically hidden. Remember that it can take up to six hours for Idac and others systems to sync. The time you log in to VPN you’ll receive an automatic text message to your mobile with a link and an activation code.
See our manuals for more details.
I don’t have an Apple ID or Google account connected to my KI mobile. What do I do?
You can use your private Apple ID or Google account or create a new one with your KI mail address, or create a new mail address. Follow the instructions on your mobile. Do not use your KI password for your Apple ID or Google account.
I am using my private cell for work, but I don't want my phone number to show. What can I do?
You download the Pointsharp to a smartphone, which doesn't have to be a Ki phone. You can use your private phone. All Pointsharp numbers added to IDAC will be hidden by default.
If you don't want your number to be stored in IDAC you can start so use Pointsharp and then delete your number from the system.
I don’t have a Swedish number, can I download the app anyways?
Yes. If you can't add your number to IDAC, send and email to firstname.lastname@example.org including your phone number, KI ID and personal records we can verify.
I’ve not received a text message. What do I do?
Contact ITemail@example.com for help, please also check your junk mail or spam folder.
I accidentally deleted the text message with the activation code. What can I do?
Please contact ITfirstname.lastname@example.org for help.
I’ve entered my one-off code, but can’t log in. What do I do?
Each code PointSharp generates is time-limited. Download, installation and activation of the app can take longer than the code is active, which means that your first attempt to log in can fail. Restart the login with your user name and password, and then click on the Update symbol (two arrows forming a ring) in the app to get a new login code. Enter the code and you will be logged in.
Does the app PointSharp cost anything?
No, it is free of charge.
Do I need internet connection to get the one-off code?
No, there are a large amount of codes already downloaded in the app.
5. I don’t have a mobile – how do I get hold of the one-off code?
If you don’t have a mobile but need to work off campus outside of your usual workplace, you can order a separate pin-code device from the IT support in order to generate the one-off code. The device is personal and must be collected by you in person on presentation of your ID as it is a security record. If you are in need of a pin-code device, please fill out the order form (download the form here) and send it to the IT support. They will get back you when the pin-code device can be collected at the IT support at Administrationshuset, Nobels väg 5, Campus Solna or at the IT support at Campus Flemingsberg.
6. How do I print at home?
If you need to print something on your private network printer when connected through the VPN, you will have to save the document on your local hard drive and disable the VPN after that. You will then be able to print it out as normal. USB printers will be working as usually.