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IT Support

Office hours and contact details for KI’s central IT Support. Also links to manuals and information about how IT Support works.

Contact details

Call us on 08-524 822 22 or e-mail it-support@ki.se.

Office hours

We are open Monday-Friday between 08:00 and 17:00. The reception desk in Biomedicum is not staffed until further notice.

Manuals

On the IT and Telephony’s start page you can find user manuals for many of our services.

Two members of the IT support staff
Photo: Erik Cronberg.

About KI’s central IT Support

IT Support provides technical support for joint university IT and telephony services. We answer users’ questions, rectify faults and give advice about, for example, installations and licences.

When you call or e-mail us you will get in contact with one of our first line support staff who has many years’ experience of IT matters and customer service at KI. All cases are logged in our internal support system, which guarantees that you always receive feedback on your question. If first line support cannot answer your question, it is passed to colleagues with specialist competence.

We have offices on Campus Solna and Campus Flemingsberg.

Did you know?

We handled about 40,000 cases in 2019.

Visiting addresses

For pick-up of for example computers.

Solna
Administration Building, Nobels väg 5.

Flemingsberg
NEO, plan 6, hiss S.

IT managers at KI’s departments

Contact details for IT managers at KI’s departments

Service information

You can find up-to-date information about ongoing problems and planned maintenance under Operating Info on the Staff Portal’s start page.

There is a planned service windows every Thursday from 19:00 to 22:00.