IT Support

Office hours and contact details for KI’s central IT Support. Also links to manuals and information about how IT Support works.

Remote support for everyone's safety

The IT Offices follows KI's regulations due to the coronavirus outbreak. To minimize the risk of infection, IT Support uses remote support as much as possible.

If you have to visit us at campus, please follow the staff's instruction. Please don't enter the IT Office's premises without permission.

Contact details

Call us on 08-524 822 22 or e-mail

Office hours

We are open Monday-Friday between 08:00 and 17:00. The reception desk in Biomedicum is not staffed until further notice.


On the IT and Telephony’s start page you can find user manuals for many of our services.

Two members of the IT support staff
Photo: Erik Cronberg.

About KI’s central IT Support

IT Support provides technical support for joint university IT and telephony services. We answer users’ questions, rectify faults and give advice about, for example, installations and licences.

When you call or e-mail us you will get in contact with one of our first line support staff who has many years’ experience of IT matters and customer service at KI. All cases are logged in our internal support system, which guarantees that you always receive feedback on your question. If first line support cannot answer your question, it is passed to colleagues with specialist competence.

We have offices on Campus Solna and Campus Flemingsberg.

Did you know?

We handled about 40,000 cases in 2019.

Visiting addresses

For pick-up of for example computers.

Administration Building, Nobels väg 5.

NEO, plan 6, hiss S.

IT managers at KI’s departments

Contact details for IT managers at KI’s departments

Service information

You can find up-to-date information about ongoing problems and planned maintenance under Operating Info on the Staff Portal’s start page.

There is a planned service windows every Thursday from 19:00 to 22:00.

More information for logged in staff

There is more information for those of you working in the following groups

  • C7.Department of Learning, Informatics, Management and Ethics
  • C8.Department of Medical Epidemiology and Biostatistics
Log in with KI-ID