Error reporting and Suggestions in Neo

Here you can find email addresses for suggestions, requests and problems occurring in Neo.

Problems

NEO-Problem@bionut.ki.se

To be used when there is a malfcuntion that needs to be fixed (broken lamp, door does not open/close,…)

 

Requests

NEO-Request@bionut.ki.se

To be used to request a change (freeze #1234 in room 9999 would be better placed in room 1111, …)

 

Suggestions

NEO-Suggestion@bionut.ki.se

To suggest more or less anything (it would be nice to have small flags outside each office, representing the country(ies) of the inhabitants)

 

Make the subject line as informative as possible (no need to include the words “problem”, “request”, “suggestion”, “help” or similar in the subject line).

State the issue clearly and concisely in the body of the mail. Provide room number and Nilex-number (if relevant) where the issue/problem occurs.

IT related questions should be sent to your regular IT-support.