Error reporting and other matters in Neo
Do you have suggestions or requests relating to Neo? Or are there any problems occurring, something that needs to be fixed in Neo? Here you can find information on how to file a request/report to the Neo Service team.
Problems/error reporting, suggestions or questions
The Service team has a shared e-mail address and a ticket management system to ensure proper and traceable management of all incoming service requests/reports in Neo:
How to file a report
To ensure an effective and stream-lined handling of tickets submitted to the Neo Service team, please send one e-mail per request/report following the instructions below:
- Send your request/report to serviceteam-neo@ki.se.
- Make the subject line as short and informative as possible.
- In the body of the e-mail, please state the room number and issue/matter/error clearly and concisely.
- Do not copy anybody (CC) when filing or responding to a ticket in order to avoid creating a loop of multiple sub-tickets.
For IT-related questions
IT-related questions should be handled by IT-support.