IT support at MEB

The MEB IT department is a separate organisation from the central KI IT department. MEB IT offers local support on all issues concerning computers, software, servers, database administration, phones and IT purchases, and are responsible for day to day operations and maintenance.

MEB IT-support

Opening hours: 8:30-16:00. Closed for lunch 11-12

MEB IT support service provides user support to all employees and those associated with MEB, mostly via e-mail or phone and services include the following:

  • Ordering, purchasing and delivery of computer equipment.
  • Ordering, purchasing and delivery of IP telephony, mobile phones and telephone extensions.
  • Ordering, purchasing and delivery of printers, local printers and toners.
  • Maintenance and troubleshooting of printing functions.
  • Purchasing and registration of software licenses.
  • Installation and application deployment as outlined in the service agreement for the individual workplace.
  • Administration of the AD account and profile management for employees and affiliated.
  • Management of quotas for storage (home directory and catalogue of projects).
  • Incident management and problem management of MEB's IT services.
  • Installation and application deployment as outlined in the service agreement for the individual workplace.
  • On-site support for services in the workplace on MEB equipment.

MEB IT support does not provide support on your phone services or your KI e-mail.

For login issues on your KI account, please contact your local IDAC administrator (MEB HR and the research administrators).

For questions on Office 365 and two-step verification (Teams and Onedrive), please contact the central IT support.