Procedure for receiving packages in ANA Futura

The procedure around packages in ANA Futura is handled by the service team.

Photo of goods receiving office with with shelves of packages.
Goods receiving office in ANA Futura Photo: Christina Sundqvist

Responsibilities of the service team

  1. The service team collects the packages from the loading dock and places them in the goods receiving office.
  2. The service team labels each package with the recipient's name (if indicated on the package) and the date of arrival.
  3. Heavy packages are marked “heavy” and placed on a low shelf.
  4. All packages marked “dry ice” or “-80 degrees” will be placed in the -20 degree freezer unless otherwise indicated on the package.
  5. The service team sends an email to the recipient that packages are available for pickup.

Information about unmarked packages

Every Friday at lunchtime, the service team sends an email to the “ANA Futura Lab” mailing list indicating the number of unmarked packages (i.e. without a recipient's name) in the goods receiving office, together with a request to the staff to check them.

Responsibility of the recipient

  1. When ordering, make sure that the package is marked with the correct address and name of the recipient.
  2. Collect the notified package within 1-2 working days.
  3. If a package is not found, follow the “if packages disappears” procedure.

What happens if packages disappear?

  1. Track your own package via the supplier.
  2. If the package is delivered, request the signature of the recipient in ANA Futura.
  3. Contact the service team with the above information.
  4. The service team troubleshoots.
  5. If packages are not found, a situational assessment is made by the ANA Futura Facility Manager whether compensation should be paid. To be eligible for compensation, recipients must have followed the above procedure.