Travel bookings
All business travel, including flights, trains, hotels and car hire, must be booked through KI’s contracted travel agency, American Express Global Business Travel (Amex GBT). To book travel, you must have a traveller profile in the NEO booking system and a KI email address. If you do not already have a traveller profile, you must contact the travel coordinator at your department.
New travel agency from 1 December
From 1 December 2026, BCD Travel will be our new travel agency. As part of the change in provider, we will also be introduced to a new online tool for booking business travel.
Until 30 November 2026, please continue to use NEO / Amex GBT in accordance with current procedures.
From 1 December 2026, please use BCD Travel / Trip Racer for all new bookings.
It is the date on which you make the booking – not the departure date of the trip – that determines which booking tool you should use.
Example:
- Booking made on 30 November with a departure date of 12 December 2026 → NEO / Amex GBT
- Booking made on 1 December or later with a departure date of 12 December 2026 → BCD Travel / Trip Racer
Dates
30 Nov 2026 Training for travellers – English
30 Nov 2026 Training for travel bookers – Swedish
1 Dec 2026 BCD Travel becomes KI’s new travel agency
3 Dec 2026 Training for travellers – Swedish
More information
Ahead of the transition, we will publish all the information you need on this page including:
- information about the new booking tool
- how to get started and book a trip
- information about traveller profiles
- instructions and support materials
- frequently asked questions and answers
Our travel agencies
KI has a framework agreement with American Express Global Business Travel (Amex GBT), which has all of KI’s framework agreements and the government framework agreements in its systems.
We can also use Tranås Resebyrå for Raptim travel.
If you are eligible for a youth discount, you may use another travel agency that offers such discounts.
Booking a trip
Trips can be booked in three ways:
- Via the NEO travel portal.
- By email or telephone to the travel agency.
- Via the travel coordinator at your department.
Travel portal NEO - traveller profile required
In AMEX GBT’s NEO travel portal, you can, as a traveller or travel arranger
- edit your traveller profile
- make bookings
- find information on agreements and other matters
- book an airport transfer when booking your flight or train journey.
To book travel in NEO, you must have a traveller profile and a KI email address.
If you do not already have a traveller profile, you must contact the travel coordinator at your department.
If you have a traveller profile and are logging in for the first time, follow these steps:
- Click on the Neo link (mykds.com)
- Click on ‘Forgotten password’ and follow the instructions
- Username: Enter your KI email addressEmail address: Enter your KI email address
If you are unable to log in, please send a screenshot of the error message to ki-travel@ki.se.
Debet card
If you travel a lot abroad, it is recommended to acquire a debit card for payment of hotel reservations as well as other expenses related to the trip.
Accommodation and hotels
When booking a hotel, you must choose from the hotels that are procured according to agreement. In the first instance, choose the hotels that are environmentally certified.Vouchers are available at hotels within the Nordic region, and in other countries you pay with a debit card.
A list of procured hotels can be found at avropa.se.
Tranås travel agency
For travelers who are traveling on a non-commercial purposes and working on aid and development is the possibility to use Tranås Travel Agency. Tranås travel agency offers special tickets, Raptim with good prices and good rules for travel to or from the areas.
Email: info@tranas-resebyra.se
Phone: +46 140 37 50 10 (Africa) and +46 140 37 50 20 (other countries)
Support
Online Navigation support
For questions about navigation in self-booking tools, profile management, questions about passwords and more.
Select option 1: Online navigation support
Select option 2: Cancellation and rebooking after the trip has begun.
Travel Care - Personal service/offline
For more complex bookings that cannot be ordered via NEO (for example, flights where the return journey is not from the same airport) or for assistance with the exchange / cancellation of already started trip, whether ordered through NEO or via Traveler Care, you are welcome to contact Traveler Care.
Select option 2: For new ordering, cancellation and rebooking of your trip.
Email: se.travel@amexgbt.com
Opening hours
Regular opening hours: Monday–Friday, 08:00–17:00. After 17:00, calls are directed to the contracted travel agency’s 24-hour emergency service.
Please note: All calls made outside the opening hours of 08:00–17:00 will be charged an emergency service fee of SEK 495.
Contact
Direct all questions regarding bookings to our travel agency: se.travel@amexgbt.com
More information for logged in staff
There is more information for those of you working in the following groups
- C7.C7 Department of Learning, Informatics, Management and Ethics
- H1.H1.ARC
- H5.H5 Department of Laboratory Medicine
- H7.H7 Department of Medicine, Huddinge
- K8.K8 Department of Clinical Neuroscience