IT Support at KI
Helpdesk is the name of KI’s central IT Support. On this page you will find information on opening hours and details on how to contact Helpdesk.
Contact details to Helpdesk
KI IT Selfservice - create and follow your cases
If you require additional assistance, you are welcome to start a support case at KI IT Selfservice. You can also search for information about your case in a large number of self-service articles.
Contact Helpdesk by phone
You are welcome to contact helpdesk by phone: +46 8 524 822 22.
We are open Monday-Friday between 08:00 and 17:00.
Visit our Service desks
You can also visit one of our service desks during our drop-in times to get help solving your IT problem.
Nobels väg 5
Opening hours: 09-12, Monday to Friday.
Opening hours: 13-16, Monday to Friday.
Bioclinicum, floor 4
Akademiska Stråket 1
Opening hours: 09-15, Monday to Friday.
ANA Futura, floor 8, elevator C
Alfred Nobels Allé 8
Opening hours: 09-16, Monday to Friday.
KI SÖS Administration
Opening hours: 09-13, Mondays, even weeks.
KI DS Administration
Opening hours: 09-13, Mondays, odd weeks.
About Helpdesk - the central IT Support of KI
Helpdesk provides technical support for joint university IT and telephony services. We answer users’ questions, rectify faults and give advice about, for example, installations and licences.
When you call or contact us via KI IT Selfservice, you get in contact with one of our first line support staff who has many years’ experience of IT matters and customer service at KI. All cases are logged in our internal support system, which guarantees that you always receive feedback on your question. If first line support cannot answer your question, it is passed to colleagues with specialist competence.
We have offices on Campus Solna and Campus Flemingsberg.
Did you know?
In 2022, KI IT Selfservice had 450,000 page views and Helpdesk handled about 28,600 cases.
IT managers at KI’s departments
You can find up-to-date information about ongoing problems and planned maintenance under Operating Info on the Staff Portal’s start page.
There is a planned service windows every Thursday from 19:00 to 22:00.
More information for logged in staff
There is more information for those of you working in the following groups
- C8.Department of Medical Epidemiology and Biostatistics
- OF.Department of Dental Medicine
- OV.University Dental Clinic