IT Support at KI

Office hours and contact details for KI’s central IT Support. Also links to manuals and information about how IT Support works.

KI IT Selfservice

From June 15th all IT support is handled via KI IT self-service portal. You can create a support case and search for information about your case via a large number of self-help articles. The self-service portal replaces the previous support function via the IT support email. KI IT Self-service 

Contact details

Many answers to the most common questions can be found on the IT department's IT and telephony page.

If you require additional assistance, you are welcome to start a support case via KI IT Self-service. 

Office hours

We are open Monday-Friday between 08:00 and 17:00.

Manuals

On the IT and Telephony’s start page you can find user manuals for many of our services.

Two members of the IT support staff
Photo: Erik Cronberg.

About KI’s central IT Support

IT Support provides technical support for joint university IT and telephony services. We answer users’ questions, rectify faults and give advice about, for example, installations and licences.

When you call or contact us via the self-service portal, you get in contact with one of our first line support staff who has many years’ experience of IT matters and customer service at KI. All cases are logged in our internal support system, which guarantees that you always receive feedback on your question. If first line support cannot answer your question, it is passed to colleagues with specialist competence.

We have offices on Campus Solna and Campus Flemingsberg.

Did you know?

We handled about 40,000 cases in 2019.

Visiting addresses

For pick-up of for example computers.

Solna
Administration Building, Nobels väg 5.

Flemingsberg
NEO, plan 6, hiss S.

IT managers at KI’s departments

Contact details for IT managers at KI’s departments

Service information

You can find up-to-date information about ongoing problems and planned maintenance under Operating Info on the Staff Portal’s start page.

There is a planned service windows every Thursday from 19:00 to 22:00.

More information for logged in staff

There is more information for those of you working in the following groups

  • C8.Department of Medical Epidemiology and Biostatistics
  • OF.Department of Dental Medicine
  • OV.University Dental Clinic
Log in with KI-ID