IT Support at KI

Helpdesk is the name of KI’s central IT Support. On this page you will find information on opening hours and details on how to contact Helpdesk.

Contact details to Helpdesk

Many answers to the most common questions and manuals can be found on the IT and telephony pages and KI Self Service.

KI Self Service - create and follow your cases

If you require additional assistance, you are welcome to start a support case at KI Self Service. You can also search for information about your case in a large number of self-service articles.

Contact Helpdesk by phone 

You are welcome to contact helpdesk by phone: +46 8 524 822 22.

Office hours

We are open Monday-Friday between 08:00 and 17:00.

Visit our Service desks

You can also visit one of our service desks during our drop-in times to get help solving your IT problem. 

Welcome to: 

Solna

Adminhuset
Nobels väg 5
Opening hours: 09-12, Monday to Friday.

Biomedicum
Solnavägen 9
Opening hours: 13-16, Monday to Friday.

Bioclinicum, floor 4
Akademiska Stråket 1
Opening hours: 09-15, Monday to Friday.

Flemingsberg

ANA Futura, floor 8, elevator C
Alfred Nobels Allé 8
Opening hours: 09-16, Monday to Friday.

Södersjukhuset

KI SÖS Administration
Opening hours: 09-13, Mondays, even weeks.

Danderyds sjukhus

KI DS Administration
Opening hours: 09-13, Mondays, odd weeks.

Two members of the IT support staff
Photo: Erik Cronberg.

About Helpdesk - the central IT Support of KI

Helpdesk provides technical support for joint university IT and telephony services. We answer users’ questions, rectify faults and give advice about, for example, installations and licences.

When you call or contact us via KI Self Service, you get in contact with one of our first line support staff who has many years’ experience of IT matters and customer service at KI. All cases are logged in our internal support system, which guarantees that you always receive feedback on your question. If first line support cannot answer your question, it is passed to colleagues with specialist competence.

We have offices on Campus Solna and Campus Flemingsberg.

Did you know?

In 2022, KI Self Service had 450,000 page views and Helpdesk handled about 28,600 cases.

IT managers at KI’s departments

Contact details for IT managers at KI’s departments

Service information

You can find up-to-date information about ongoing problems and planned maintenance under Operating Info on the Staff Portal’s start page.

There is a planned service windows every Thursday from 19:00 to 22:00.

More information for logged in staff

There is more information for those of you working in the following groups

  • C8.Department of Medical Epidemiology and Biostatistics
  • OF.Department of Dental Medicine
  • OV.University Dental Clinic
Log in with KI-ID