IT Support at KI

Office hours and contact details for KI’s central IT Support. Also links to manuals and information about how IT Support works.


Many answers to the most common questions and manuals can be found on the IT department's IT and telephony page.

KI IT Selfservice portal - create a support case

If you require additional assistance, you are welcome to start a support case via KI IT Self-service. 
Here you can also search for information about your case via a large number of self-help articles.

More about KI IT Self-Service 

IT support by phone 

You are also welcome to contact helpdesk by phone: +46 8 524 822 22.

Office hours

We are open Monday-Friday between 08:00 and 17:00.

Two members of the IT support staff
Photo: Erik Cronberg.

About KI’s central IT Support

IT Support provides technical support for joint university IT and telephony services. We answer users’ questions, rectify faults and give advice about, for example, installations and licences.

When you call or contact us via the self-service portal, you get in contact with one of our first line support staff who has many years’ experience of IT matters and customer service at KI. All cases are logged in our internal support system, which guarantees that you always receive feedback on your question. If first line support cannot answer your question, it is passed to colleagues with specialist competence.

We have offices on Campus Solna and Campus Flemingsberg.

Did you know?

We handled about 40,000 cases in 2021.

Visiting addresses

For pick-up of for example computers.

Administration Building, Nobels väg 5.

NEO, plan 6, hiss S.

IT managers at KI’s departments

Contact details for IT managers at KI’s departments

Service information

You can find up-to-date information about ongoing problems and planned maintenance under Operating Info on the Staff Portal’s start page.

There is a planned service windows every Thursday from 19:00 to 22:00.

More information for logged in staff

There is more information for those of you working in the following groups

  • C8.Department of Medical Epidemiology and Biostatistics
  • OF.Department of Dental Medicine
  • OV.University Dental Clinic
Log in with KI-ID