IT Support at KI

Office hours and contact details for KI’s central IT Support. Also links to manuals and information about how IT Support works.

Contact 

Many answers to the most common questions and manuals can be found on the IT department's IT and telephony page.

KI IT Selfservice portal - create a support case

If you require additional assistance, you are welcome to start a support case via KI IT Self-service Here you can also search for information about your case via a large number of self-help articles.

IT support by phone 

You are also welcome to contact helpdesk by phone: +46 8 524 822 22.

Visit our Service desks

You can also visit one of our service desks during our drop-in times to get help solving your IT problem. Welcome to:

  • Adminhuset, Nobelsväg 5, Solna. Opening hours: 09.00-12.00 Monday to Friday
  • Biomedicum, Solnavägen 9, Solna. Opening hours: 13.00-16.00 Monday to Friday
  • ANA Futura floor 7, Alfred Nobels Allé 8, Flemingsberg. Opening hours: 09.00-15.00 Monday to Friday
  • Södersjukhuset, Opening hours: 09.00-13.00 Mondays (even weeks)
  • Bioclinicum floor 4, Akademiska Stråket 1, Solna. Opening hours: 09:00-15:00 Monday to Friday

Office hours

We are open Monday-Friday between 08:00 and 17:00.

Two members of the IT support staff
Photo: Erik Cronberg.

About KI’s central IT Support

IT Support provides technical support for joint university IT and telephony services. We answer users’ questions, rectify faults and give advice about, for example, installations and licences.

When you call or contact us via the self-service portal, you get in contact with one of our first line support staff who has many years’ experience of IT matters and customer service at KI. All cases are logged in our internal support system, which guarantees that you always receive feedback on your question. If first line support cannot answer your question, it is passed to colleagues with specialist competence.

We have offices on Campus Solna and Campus Flemingsberg.

Did you know?

We handled about 40,000 cases in 2021.

Visiting addresses

For pick-up of for example computers.

Campus Solna

Location: Nobels väg 5, in the lobby

Opening hours: 09:00 - 12:00, Monday through Friday


Location: Solnavägen 9, Biomedicum, in the entrance

Opening hours: 13:00 - 16:00, Monday through Friday

 

Location: Akademiska stråket 1, Bioclinicum, in the lobby at floor 4.

Opening hours: 09:00 - 15:00, Monday through Friday

 

Campus Flemingsberg

Location: Alfred Nobels Allé 8, Ana Futura, floor 7

Opening hours: 09:00 - 15:00, Monday through Friday

 

Location: Södersjukhuset, KI SöS Administration

Opening hours: 09:00 - 13:00, Mondays even weeks

IT managers at KI’s departments

Contact details for IT managers at KI’s departments

Service information

You can find up-to-date information about ongoing problems and planned maintenance under Operating Info on the Staff Portal’s start page.

There is a planned service windows every Thursday from 19:00 to 22:00.

More information for logged in staff

There is more information for those of you working in the following groups

  • C8.Department of Medical Epidemiology and Biostatistics
  • OF.Department of Dental Medicine
  • OV.University Dental Clinic
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