TeamViewer Quicksupport
The IT Support uses TeamViewer to remotely control your computer when you need help solving an issue. IT Support cannot connect to your computer without your approval.

With TeamViewer, the IT Office can connect to your computer. By using the ID number and password, IT Support can remotely control our computer and help you solve issues. Once you close Teamviewer, the connection will be lost.
IT Support cannot connect to your computer without the ID.