About your e-mail account

Below you will find useful tips and information regarding e-mail.

Web mail

Access my webmail

Use your KI password and your email address to log in. Set up your account for two step verification the first time you log in.

Guides for web mail

Email signature

Support

If you experience problems with your email account, please contact the IDAC/UBW administrator at your department in the first place. They can also help for example when you have changed your name.

For technical support contact IT support. IT Support can answer your questions about Outlook, but not for other email apps or services.

Email on your phone

To get access to your mailbox it’s best to use the Outlook-app. You can find the settings in the guides below:

Your email account

If you have problems with logging into your email account, you can find more information at “Accounts and passwords”.

Email guidelines

The email guidelines apply to employees and affiliates at Karolinska Institutet. For example, it is forbidden to automatically forward your incoming emails to an external email account such as Region Stockholm.

Storage space in your account

If you want to know how much of your storage space you have used, you can log into the webmail and hover the mouse cursor over the top directory of the account, ie. the folder with your name at the top left of the menu.

When you stop working at KI

Read more about what happens to your email account when you stop working at KI.

Secure email management

Protect your user information

KI never asks for personal information via e-mail. Never reply to e-mails where your personal information is requested.

About false e-mails (phishing)

False e-mails which ask users to disclose personal information (such as login information for e-mail accounts) are frequently sent to KI users. The phenomenon is called phishing. Phishing means that an impostor (sender) tries to trick receivers into disclosing sensitive information by sending fake e-mails with various requests.

KI never asks for sensitive information via e-mail. Even if the return address might look legitimate, one should never reply to e-mails with dubious content that asks you to submit personal information. If the e-mail appears to come from an address that you trust, you should contact the sender by telephone or other means to make sure that the sender is indeed legitimate

If you suspect you have received a false e-mail/phishing, follow the guide below to report it. The information is collected centrally and improves our spam filter.

Email signature

Support

If you experience problems with your email account, please contact the IDAC/UBW administrator at your department in the first place. They can also help for example when you have changed your name.

For technical support contact IT support. IT Support can answer your questions about Outlook, but not for other email apps or services.