Accounts and passwords

Here you will find information on how to reset the password for your KI account and the Microsoft Authenticator app that you use for two-step verification.

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Change password for your KI-account

You can change your password in Microsoft 365, if you remember your current password.

When choosing a new password, please always remember to follow KI’s password regulations.

When you have changed your password, log out and into your computer with your new password to reset all applications and services. Don’t forget to enter your new password into other services such as Eduroam and your mobile phone.


Change your password in Microsoft 365

Have you forgotten your password?

When you have forgotten your password, you can reset your password for your KI account yourself. Reset your password here.

You need to have activated two-step verification.

Reset Microsoft Authenticator

Contact the IDAC-administrator at your department (for employees, researchers and associates) or Student IT (for students).

For security purposes, Helpdesk is not able to change or reset your password.

How to create a strong password

Strong passwords/phrases need to be:

  • Not written down.
  • Long enough and unique enough that no one else can guess them.

An easy way of creating a strong password is to think of a phrase or a sentence instead of a single word. Use, for instance, short words separated by an underscore, dash or other character in the sentence that you thought of.

Improve your password phrase

  • Start with a choosen sentence. 
  • Remove the spaces between the words and capitalise the first letter of each word or use a special character like #,= or ^ to separate the words.
  • Add or replace letters with numbers and special characters using a “translator” that you have decided yourself.

Please note that you must not use your KI-password outside KI. You need to use another system for passwords used on private websites like Facebook, public email servers and others.

Password regulations

How should the password be composed?

Your password must:

  • Contain at least 10 characters.
  • Contain at least two letters and either at least two special characters or digits. Note that the scandinavian vowels (å, ä, ö etc.) may not be used.
  • Not contain personal information, such as your name or social security number and it may not be used outside KI.

Read Karolinska Institutet’s password regulations (pdf)

Remember your user responsibility

You are personally responsible for ensuring that your passwords meet the quality and handling specified in the regulations. Remember that your password is personal and must not be shared with anyone else, nor your security devices or authentication apps. Your password must never be communicated via e-mail, telephone or similar and must not be written down anywhere. You may not use the password outside KI. For example, it is not permitted to reuse the password for services other than KI's services, such as Facebook, public e-mail services, or private use.

Your KI Account


When starting at KI, you receive an account consisting of a username and a password. The username is called your KI ID. Usually the KI ID is composed of the first letters of your given- and surname.

These data are personal and should not be used by others. You must not give your personal information to anyone. If abuse occurs, your accounts will be blocked.

The IT-system creating your account and KI ID is called IDAC. In case you have problems with your account, please start with contacting the IDAC administrator at your department.

Upgrade the identity assurance level of your KI account

You can upgrade assurance level of your KI account by going to the ID portal and logging in with your KI ID. You then confirm your account by selecting BankID or Mobile BankID. Once you have confirmed your account, it will take some time before the change is reflected in all underlying systems.

NOTE! If you are not connected to a KI network, you will need to complete a two-factor authentication (MFA) when completing the upgrade.

Step-by-step guide for upgrading

If you do not have a BankID or Mobile BankID, you need to contact your institution's IDAC administrator to do an identity check.

When you stop working at KI

Read about what happens to your account when you stop working at KI.

If you are a student

If you are a student and have questions regarding your student account, please visit the page My student account.

Application for account for support consultant (VPN/KI login)

A support account is for external consultants who need to be able to log in to KI for support and maintenance of services and systems within KI. The application must come from the IT manager at the department or the service manager at the IT Office.

Apply for a support account

More information for logged in staff

There is more information for those of you working in the following groups

  • C3.Department of Physiology and Pharmacology
  • OF.Department of Dental Medicine
  • OV.University Dental Clinic
Log in with KI-ID