REDCap support and resources

Here you can find information on where to get help with REDCap related questions and inquiries. We have also gathered useful REDCap resources: videos, user guides and instrument libraries.

Project creation and management

Most requests related to your day-to-day work in REDCap will be sent automatically to your REDCap administrator, e.g.

  • Create new project
  • Copy/delete project
  • Draft changes in Production mode
  • Create API token

For other questions or requests such as activation of TwilioSMS or other external modules, please contact for help.

IT related questions or incidents

IT related issues in REDCap should be addressed to the KI Self-service webpage.

  • Click on "Create helpdesk ticket"
  • Log in with your KI ID and password
  • Choose Main category "Research tools"
  • Choose "Subcategory" REDCap

Support within the REDCap system

When logged in to REDCap at KI you can always click on the buttons "Help & FAQ" and "Training Videos" at the top to access the respective resources.

Help & FAQ - REDCap

REDCap support: Book a meeting

KI offers practical help to get started with REDCap or with your active project during a REDCap meeting. You can  book a 1h meeting with your REDCap administrator via the Microsoft bookings tool. Select a date and a time, fill in your name, email address, phone number and a brief description of what you need assistance with and press "Boka".

You are expected to have access to REDCap and to have familiarized yourself with the wide range of public support material so that you at least have a basic idea of what REDCap looks like and how it is structured.

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