Refer your phone calls
You can easily refer your phone in the Telia Touchpoint Plus app on your mobile phone. If you have referred your phone to voicemail, you can also listen to your messages directly in the app or by calling the voicemail.
Referral in the Telia Touchpoint Plus app
If you have a fixed phone connection (MEX) at KI, the mobile app lets you listen to your voicemail, refer to and mute your incoming calls, synchronise your phone with your calendar, and much more.
To activate the app
If this is your first time using the app, you need to activate the connection to your phone number. Do this by following the instructions from Telia:
Kom igång med Touchpoint Plus-appen och Adminportalen – Telia Företag
When you activate the app and are asked to fill in your phone number, enter your mobile phone number (+467XXXXXXXXXX). You will receive a text message with an activation code which you enter into the next field.
Your voicemail
You can reach your voicemail directly from the TPP app. You can also dial 989. From abroad or external phones, call +468 524 864 99.
Keep in mind that you should record a personalised greeting so that the caller is sure they have reached the right person before leaving a message. To do this, dial 989 and follow the instructions:
- press 5,
- record your phrase,
- press 0,
- hang up.
Guides: all functions in Touchpoint Plus
The Telia user guides introduce all the functions available in the app. You will also find a series of instructional videos from Telia collected on this page.
Telia quickstart guide: Touchpoint Plus
Contact if issues
Have you got issues that you can not solve with the help of the quick start guides provided? Then contact Helpdesk.