About your telephone subscription

Fixed extensions

Fixed extensions are used for public spaces, where there is no coverage or where a desktop phone is a better fit (such as a lab). The number is included in KI's switchboard system.

Referrals

A fixed extension has a landline number (08-524 xxxxx) that you can refer and which has a voicemail.

Subscription

The subscription includes:

• Calls within Sweden and calls abroad. Abroad calls are blocked by default, so contact your telephony administrator if you need to make calls abroad.
• The phone is borrowed from the IT Office. In case of termination or switching to a mobile extension, you return the phone back to the IT Office.

Mobile broadband

Mobile broadband can be used when you need separate data volumes for a router or PC, for example. As an alternative to mobile broadband, you can also use the internet sharing feature on your smartphone.

Available data volumes: 10 GB, 50 GB, 200 GB, 1000 GB and 5000 GB.

You can buy extra temporary data via SMS if you have used up your data volume, which you can use during the current and following month. You can use your mobile broadband abroad.

For M2M applications you can add a fixed IP address.

Check your data limit

You can see how much data you have left this month by texting "surf quantity" to 4466.

Mobile usage abroad

All subscriptions are open for calls, texts and data within the EU/EEA – but blocked in the rest of the world as default.

Check with your local telephony administrator to find out what applies to you. If your manager has decided that roaming globally should be allowed, your telephony administrator or manager must create a case ticket to Helpdesk, who then removes the block with Telia.

Bringing your mobile phone with you on holiday abroad is at your own risk. It can be very expensive if you don't shut off all automatic updates and synchronisation on the phone before travelling. Double check before travelling that data roaming is inactivated. 

The inactivation setting is found under "Wireless and network" and "Mobile networks" - "Connect to data services when roaming" should be unchecked. A tip is to purchase a local pre-paid card when abroad for longer periods, to have complete control over the costs.

Roaming costs

• The standard data allowance included in your mobile subscription applies within Sweden/the EU/the EEA. You can call, send text/multimedia messages and surf the internet just like in Sweden. However, this does not apply to mobile broadband subscriptions.
• To other parts of the world, Telia's business rates apply – details can be found in the price list for telephony. Normally, you will receive a text message when you arrive in a new country, giving you the option to purchase data.
• Check with your telephony administrator at your department which policy you have. The telephone administrator must disable the block for abroad calls at the operator (Telia) if your department has allowed roaming.
• Note! When the roaming block is removed, you will be able to use your subscription anywhere in the world. Please be aware of that and be careful when surfing outside of EU/EES countries, as that might be very expensive.