Refer your phone calls

You can easily connect your phone to the Telia Touchpoint Plus app on your mobile phone. When you use a new mobile connection subscription for the first time, you will receive a text message invitation from Telia with a link to download the app to your phone.

Referral in the Telia Touchpoint Plus app

If you have a mobile extension subscription, the mobile app lets you listen to your voicemail, refer to and mute your incoming calls, synchronise your phone with your calendar, find the phone numbers of your colleagues, and much more.

To activate the app

If this is your first time using the app, you will need to activate the connection to your phone number. The first time you use your subscription, you will receive an SMS invitation from Telia with a link to help you install the TPP app on your phone.

When you activate the app and are asked to fill in your phone number, enter your mobile phone number (+467XXXXXXXXXX). You will receive a text message with an activation code, which you enter into the next field.

If you change or reset your phone

Please note that if you change your phone or reset it for any reason, you will need to repeat this procedure to use the TPP application. Contact Helpdesk if required and they will send you the SMS invitation from Telia for the installation again.

Your voicemail

You can reach your voicemail directly from the TPP app. You can also dial 989. From abroad or external phones, call +468 524 864 99.

Keep in mind that you should record a personalised greeting so that the caller is sure they have reached the right person before leaving a message. To do this, dial 989 and follow the instructions:

  • press 5,
  • record your phrase,
  • press 0,
  • hang up.

Guides: all functions in Touchpoint Plus

The Telia user guides introduce all the functions available in the app. You will also find a series of instructional videos from Telia collected on this page.

Telia quickstart guide: Touchpoint Plus

Contact if issues

Have you got issues that you can not solve with the help of the quick start guides provided? Then contact Helpdesk.