KI ELN Help and support

Check the ELN FAQs on ELN · KI Self Service

The first line support lies with the superuser(s) in each group. The superuser should be able to answer basic questions, to create new projects and to give new members access to existing projects.

Contact IT support at selfservice@ki.se if:

• you need help with installing the right versions of programs that are compatible with KI-ELN
• you can't log in to ELN
• you have problems with VPN
• have technical issues with KI-ELN (for example with the Biovia desktop connector)
• you want to add/remove users and superusers. 

Contact: elnkoordinator@ki.se if:

• you have specific problems with functions within ELN
• you need help for performing a specific task within ELN
• you have general ELN questions
• you have gone through the ELN demo films but you still have questions on ELN
• you need to arrange an ELN workshop for a division or department or a research group