KI ELN Help and support
Here you find information on the resources available for KI ELN help and support
Superusers
The first line support lies with the superuser in each group. The superuser should be able to answer basic questions and to introduce new users into the system.
Local IT
If you need help with installing the right versions of programs that are compatible with KI-ELN or if you have problems with VPN.
IT-support
If you have technical issues with KI-ELN or you want to add/remove users and super-users. This part of the support is covered by the central IT-department at KI.
Contact: selfservice@ki.se
ELN-coordinator
If you want to book a demonstration of KI-ELN or need help with how to use KI-ELN to suit your research and your results.
Contact: elnkoordinator@ki.se
You can of course also:
- read the user manual and superuser manual
- watch the demo films, all collected in KI play