Your phone

Information about your physical phone, how to lock your SIM card or what to do when you leave KI and return your phone to your department.

Lost or stolen mobile phone

If your mobile phone gets stolen or is lost, follow the instructions below.

During Office hours (Swedish time 8.00-16.30) from Sweden and from abroad

Contact your Telephony administrator for help with:

  • Locking SIM-card, and to obtain a new SIM-card
  • Making a police report
  • Locking the telephone. Diary number from police report is needed.
  • Ordering a new phone if it’s necessary

If the Telephony administrator is not available

  1. Make a police report at
  2. Contact IT-support (Phone 08-524 822 22) for help with locking the SIM-card and the phone, and to obtain a new SIM-card. Diary number from police report is needed

After office hours, from Sweden or abroad

  1. Make a police report at
  2. Contact IT-support and create a case for help with locking the SIM-card and the phone, and to obtain a new SIM-card. Diary number from police report is needed
  • After office hours the lock of SIM-card and telephone is first done with the following working day
  • When blocking a SIM-card (without sending a new card) you will be able to reset the lock if you find the phone again.
  • When blocking a SIM-card (and receive a new card) you will not be able to reset the lock.
  • IMEI number is required to be able to make a police report
    Write down the IMEI number in advance. You can find your IMEI number in one of the following ways:
    On the package of your phone
    By entering *#06# on keypad on your phone
    On iPhone you can find IMEI number under settings > general > about phone > IMEI

Change of mobile phone

If you want to change to a new mobile there are several ways to save your contacts, pictures and other data. Below you can find a general description for iPhone and Android phones.


Samsung s10e 

You can easily find manuals for all mobiles online, the best way is to search for your brand and model on google. Generally a lot of useful information can be found in these manuals.

Change from an iPhone

The following applies for everybody who wants to migrate data from an iPhone to another iPhone. Please make sure that you know your log in for you Apple ID. In your old mobile, choose "Back up now" in iCloud in Settings. When your are starting your new mobile, again go to Settings and choose "back up from iCloud". You will then get all the data stored from your old phone.

Note! Before you hand in your phone, reset your phone.

Transfer contacts to your new phone - Android

The contacts in your phone can be saved in several ways. Go to Contacts, choose import/export an choose to either send your contacts as a file to your gmail-account, exchange-account, save in your phone or save on you memory card, in case your phone has one. Then you can open the file in your new phone and you can access the contacts.

Note! The process described above differs from different phone, but only marginally. In case you are keeping your SIM card, you can also copy your contacts to your SIM card.

Transfer pictures to your new phone - Android

The easiest way to transfer pictures and other documents is to use Google Drive. Check every app on your phone for the Google Drive icon. In case you can't find it, you may need to download Google Drive first (from Google Play or the App Store). In case you have many pictures to transfer, it might be a good idea to separate them into several folders in order to Before moving your pictures to Google Drive it might be a good idea to organize them into folders in order to facilitate the transfer.

To start the upload, go to your picture, choose the share icon, choose Google Drive and pick the pictures you want to transfer. They are then uploaded to Google Drive and you can easily access them via Google Drive's website. Use the same log in data as to your gmail-account. You can use this for every mobile phone, tablet or stationary computer.

Note! Before you hand in your phone, reset your phone.

What should I do if I return a mobile phone to my institution?


Save everything you want to keep before you do this.
Reset the phone under Settings - General - Reset.
Here you select (Delete all content and settings)
It is imperative that you remove the phone from “Find my iPhone”, if you have activated it.
Only you who have the mobile can do this, because it asks for your Apple account password.

Android phones

Save everything you want to keep before you do this.
On all Android phones, a factory reset can be found under Settings, but it is different between Android phones. Check this out in the manual,
which is always available from the web (search for your model of mobile on Google or other search engines).

Reporting problems

Please be as specific as possible when you describe the telephony problem with your telephony administrator. Always state your name, extension, type of telephone (digital, analogue, MEX), room number and if possible, your socket number. It will be easier for your telephony administrator to make an error report if he or she has all necessary information in advance.

Service for mobile phones

For service for mobile phones purchased in Wisum, please use the following links:

  • Tele2 Business
  • Atea: Log in to Wisum, Aktuellt > Garantier, returer och service. You will find Atea in the list of suppliers.


Contact your telephony administrator to order phones or related products. See available telephones and products by logging in to the web shop at IT Market (Wisum).

IP telephony

Order IP telephones

For any IP-order, please contact the telephony administrator at your department.

An IP telephone is basically a normal phone, but it works via internet instead of the phone net. Therefore, IP telephones can't be used as emergency telephones during power failure.

Instructions for IP telephones

The first time, when you plug in an IP phone, it may take up to 5 minutes or more.

How to log in

Model 4425

  • Check that your five-digit number is displayed after "Write extension number ".
  • Press the button below the text "Log in".
  • You are now logged in and can use the phone.

Model 4422

  • Check that your five-digit number is displayed after "Write extension number ".
  • Log in via the speaker button.
  • You are now logged in and can use the phone.

Model 6863i

  • Plug in the phone and the software will be downloaded automatically. It may take up to 5 minutes or more.
  • To log in, type in your number when the screen shows "User". Confirm by pressing the "down" button on navigation keys.
  • To change the extension number, you must log out by entering: # 11 # ok (navigation key)
  • To log in again, enter: * 11 * extension no # ok (navigation key).

Quick reference guide 6263i (pdf)

Note for all IP phones! We recommend to not log out of your phone. In case somebody calls you when your log out, they will get the impression they've dialed an invalid number. If you don't want to receive any calls you can redirect your phone instead.

Transfer your IP connection

Contact the telephony administrator at your department for both permanent and temporary transfer.

To rooms without an IP phone

Contact your telephony administrator. Have your socket and room number handy.
For Biomedicum and Neo, all sockets are activate for IP telephony.

Programming of action button

All programming has to be done directly in the phone by the user. You can also program the codes manually. Do you want to redirect to e.g. your mobile phone in case you can't answer, please contact your telephony administrator.

Programming codes

  • Transfer of own number, * 21* extension nr. # cancel # 21 #
  • External transfer, * 22 # external code/extension nr. # cancel # 22 #
  • Referring, * 23 * reason for referral, see list below * HHMM/MMDD # or only #. cancel # 23 #

List of referral codes (pdf, in Swedish)

E-mail on your mobile phone

More information is available at E-mail.


My Iphone does not charge. What should I do?

If the iPhone is completely discharged, it may take up to several minutes before it starts charging again when connected to a charger. There is probably nothing wrong with your iPhone. Just plug in the charger and wait for the charging to start.

Also, something might be wrong with the charger. Try different sockets to be sure. Also try on another iPhone or iPad to be sure that it's note the charger that doesn't work.