Your phone

Information about your physical phone, how to lock your SIM card or what to do when you leave KI and return your phone to your department.

Lost or stolen mobile phone

If your mobile phone gets stolen or is lost, follow the instructions below.

During Office hours (Swedish time 8.00-16.30) from Sweden and from abroad

Contact your Telephony administrator for help with:

  • Locking SIM-card, and to obtain a new SIM-card
  • Making a police report
  • Locking the telephone. Diary number from police report is needed.
  • Ordering a new phone if it’s necessary

If the Telephony administrator is not available:

  1. Make a police report at
  2. Contact Helpdesk (Phone 08-524 822 22) for help with locking the SIM-card and the phone, and to obtain a new SIM-card. Diary number from police report is needed

After office hours, from Sweden or abroad

  1. Make a police report at
  2. Contact Helpdesk and create a case for help with locking the SIM-card and the phone, and to obtain a new SIM-card. Diary number from police report is needed
  • After office hours locking of SIM-card and telephone will be finished during the first following working day.
  • When blocking a SIM-card (without dispatch of a new card) you will be able to reset the lock if you find your phone again.
  • When blocking a SIM-card (and receiving a new card) you will not be able to reset the lock.
  • IMEI number is required to be able to make a police report.
  • Write down the IMEI number in advance. You can find your IMEI number in one of the following ways:
    On the package of your phone.
    By entering *#06# on the keypad of your phone.
    On an iPhone you can find the IMEI number under settings > general > about phone > IMEI

Cancel your phone subscription

If you end your employment at KI and need to cancel your subscription, contact the Telephony administrator at your department.

Reporting problems

Please be as specific as possible when you describe the telephony problem with your telephony administrator. Always state your name, extension, type of telephone (digital, analogue, MEX), room number and if applicable, your socket number. It will be easier for your telephony administrator to make an error report if he or she has all necessary information in advance.

If you cannot get hold of your telephony administrator, you can create a new ticket at KI IT Selfservice with the information above.

Service for mobile phones

For service for mobile phones purchased in Wisum, please use the following links:

  • Tele2 Business
  • Atea: Log in to Wisum, Aktuellt > Garantier, returer och service. You will find Atea in the list of suppliers.


Contact your telephony administrator to order phones or related products. See available telephones and products by logging in to the Wisum.

IP telephony

Order IP telephones

For any IP-order, please contact the telephony administrator at your department.

An IP telephone is basically a normal phone, but it works via internet instead of the phone network. Therefore, IP telephones can't be used as emergency telephones during power failure.

Instructions for IP telephones

When you plug in an IP phone for the first time, it may take up to 5 minutes or more for the service to be connected.

How to log in

Model 4425

  • Check that your five-digit number is displayed after "Write extension number ".
  • Press the button below the text "Log in".
  • You are now logged in and may use the phone.

Model 4422

  • Check that your five-digit number is displayed after "Write extension number ".
  • Log in via the speaker button.
  • You are now logged in and may use the phone.

Model 6863i

  • Plug in the phone and the software will be downloaded automatically. It may take up to 5 minutes or longer.
  • To log in, type in your number when the screen shows "User". Confirm by pressing the "down" button on navigation keys.
  • To change the extension number, you must log out by entering: # 11 # ok (navigation key)
  • To log in again, enter: * 11 * extension no # ok (navigation key).

Quick reference guide 6263i

Note for all IP phones! We recommend to not log out of your phone. In case somebody calls you when your log out, they will get the impression they've dialed an invalid number. If you don't want to receive any calls you can redirect your phone instead.

Transfer your IP connection

Contact the telephony administrator at your department for both permanent and temporary transfer.

To rooms without an IP phone

Contact your telephony administrator. Have your socket and room number available.

For Biomedicum and Neo, all sockets are activate for IP telephony.

Programming of action button

All programming has to be done directly in the phone by the user. You can also program the codes manually. Do you want to redirect to e.g. your mobile phone in case you can't answer, please contact your telephony administrator.

Programming codes:

  • Transfer of own number, * 21* extension nr. # cancel # 21 #
  • External transfer, * 22 # external code/extension nr. # cancel # 22 #
  • Referring, * 23 * reason for referral, see list below * HHMM/MMDD # or only #. cancel # 23 #

Refer your phone calls

E-mail on your mobile phone

More information is available at E-mail.


Sony, Samsung and Apple offer support in Swedish by phone. You can reach them on the following phone numbers:

Sony: 08-58 769 220

Samsung: 0771-72 67 864

Apple: 020-10 05 29

My Iphone does not charge. What should I do?

If the iPhone is completely discharged, it may take up to several minutes before it starts charging again when connected to a charger. There is probably nothing wrong with your iPhone. Just plug in the charger and wait for the charging to start.

Also, something might be wrong with the charger used. Try different sockets to be sure. Also try on another iPhone or iPad to be sure that it's not the charger that doesn't work.

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