The Professional relations, IT research support and Services team
You are always welcome to reach out to your designated relations manager at the IT Office when in need of discussing technical solutions or services. The Professional relations, IT research support and Services team is part of the Service unit at the IT Office.
What can we assist you with?
You are always welcome to get in touch with your designated contact person. We can help by offering technical solutions to your needs or helping you get in touch with the right expertise within the IT Office.
We are always happy to discuss your needs to ensure that ITA offers standardized and well-defined services to the organisation and its employees. If we are unable to provide the solution or service today, your needs are taken to an expert group that recommends how to proceed. We ensure that the services you have ordered are delivered as planned, with quality and within the agreed timeframe.
Information through various channels
All departments, including the Professional Services (GVS), have a designated contact person. The contact person holds regular meetings with the Head of Administration at the department to inform about future changes and disruptions in the IT environment, as well as new services offered by the IT Office.
Whenever there is a launch of new services or if there are major changes that will affect staff at KI, we organise meetings or events to keep staff informed.
Below, you can read our newsletter, which is sent to all heads of administration and interested staff four times a year.
IT Research Support
The IT Research Support function also belongs to the group and helps researchers with customised IT solutions. The goal is to find robust IT solutions that meet research's unique and specific needs.
We start from the needs of the organisation to always offer qualitative, secure and sustainable IT solutions. Therefore, we try to build our solutions primarily on university-wide IT services, services from KI's Core Facilities, our procured cloud services or other national resources.
Read more about IT Research Support here
Services
The group also includes the IT Office's Service managers. In short, they are responsible for continuous service development, service plans, business goal follow-up, and budget for the IT Office's services outside the Digitalisation portfolio.
This is done in close collaboration with the team, other competencies in the IT Office and the core operations at KI.
Do you have questions or suggestions about specific services?
Each service has designated service managers in the IT Office - these are always listed as content reviewers under the respective service, which you can read more about here on the Staff portal.
If you want to contact the service managers with ideas, suggestions for improvement, or questions about service development, create a ticket in KI Self Service, and the right person will process it.
Contact us
Relations manager for the Departmental group KI Solna and KIB, KM, MHK, GVS, UL
Ulf Lignelid
Development OfficerRelations manager for the Departmental group KI Syd and UoL
John Mårtensson
System ManagerRelations manager for the Departmental group KI Nord and MWLC, external corporations
Christian Garheden
Development OfficerTeam manager
Jennifer Baral
Team ManagerIT Research Support
Mikael Carp
System ManagerJohan Lagerros
Research Infrastructure SpecialistCommunications officer
Daniel Ståhl
Communications OfficerThe IT Office newsletter
We distribute a newsletter every quarter to all KI's heads of administration and staff who have expressed interest in the mailing list.
If you want to receive our future newsletters, please register using the form below.