Additional IT support services
This service is for those who need help utilizing the IT Offices's existing services, such as servers. ITA can offer this through support from technicians or specialists, charged per hour as agreed with you as the client.
This service is aimed at departments, groups or core facilities at KI that need help with IT support related to existing services ordered from the IT Office.
This may, for example, be the case where a user has ordered an IaaS Virtual Server to operate themselves but needs help with specific installations or configurations.
The service is internally invoiced per utilized consulting hour—all by agreement based on the customer's specific needs. However, ITA reserves the right to decline requests in case of a lack of staff time.
Prices and Ordering
The service costs 500 SEK per invoiced consulting hour and is charged according to ITA's existing procedures. It is only available to support ITA's existing services.
Submit an order request by filling out this form.
Contact us
If you have questions about the service, create a case in KI Self Service, and we will respond as soon as possible.