KI Karyon clients – your standard computer at KI
Karyon is the quality and environmentally certified standard computer at Karolinska Institutet. With the standard computer, you can quickly and efficiently carry out daily work with access to central IT services such as storage and e-mail. The service is based on ITA-approved and certified PC-models from HP and a number of Mac-models.
Briefly about KI Karyon & Karyon Mac
- The service focuses on the environment, sustainability and safety.
- The service involves less administration for employees at institutions.
- The service supports the maintenance of joint and transparent procedures and regulations for how a computer is ordered, used and discarded.
- The service delivers a secure, stable and cost-efficient IT environment via automation and standardization.
Photo: MicrosoftTransition to Windows 11
Now, we are transitioning our new computers to Windows 11.
Who is the service for?
- The service is aimed at employees and affiliates at KI who are part of the Coordinated IT.
- The user gains access to the service by logging in with KI ID on a client network against KI's central domain.
Included in the service
Karyon is managed from central platforms, which give access to the following:
- Automated installation for certified Windows and Mac computer models.
- Access to central application libraries via self-service portals.
- Access to central Microsoft 365 services (Outlook, Teams, Planner, etc.).
- Access to central and cloud-based storage areas. The user is responsible for saving documents and data in the storage areas recommended by the IT Office to which the service provides access.
- Ongoing backup of local data stored on desktop and document directory (OneDrive).
- Central management of disk encryption; the date is protected in case of a lost computer.
- Central management of OS updates, security updates and antivirus.
- Remote work is allowed via the VPN solution provided by ITA.
- Support (incl. remote support) is obtained from ITA.
- Hardware and application inventory.
- The hardware warranty on a standard computer is generally three years.
Support
For error reporting and support, you create a helpdesk ticket at KI Self Service. Often, troubleshooting can be conducted via remote control in the Teamviewer application, so you quickly get help with your problem.
- Reinstallation/troubleshooting in case of operating system problems.
- Troubleshooting hardware.
- Troubleshooting/help with connections to other services.
- Advice on the purchase of computers/peripheral equipment.
- In case of hardware problems, a loan computer is offered while the regular computer is repaired.
Order – rental computer recommended
The range of the service's approved standard computer models can be ordered as a rental computer through Wisum.
ITA recommends that all new purchases within Coordinated IT and GVS be made as rental computers, providing environmental and financial benefits.
Read more about the advantages of rental computers here.
However, it is possible to order Macs or specific series models from HP as a traditional purchase - but then specific rules must be followed:
Requirements for Windows computers
The Helpdesk must reinstall computers purchased outside of the rental computer service before being brought into our Windows platform. When brought into the platform, they are also subject to Microsoft Autopilot, meaning that a reinstalled computer will automatically be brought back into our platform for configuration and management.
The requirements that apply are as follows:
Manufacturer: HP
Models: G11, Intel-based computers from the EliteBook, EliteBook (Notebook), ZBook, EliteDesk and Z Workstation lines.
OS version: Windows Professional or equivalent. Note that computers with Windows Home are NOT authorised.
Requirements for Apple computers
You can choose the model you want for Macs. When ordering, we will include a service for registration with Apple Business Manager and AppleCare Enterprise unless you explicitly opt out of this.
AppleCare Enterprise means that if your computer has a hardware problem, you can get support on-site instead of sending it to a repair centre.
AppleCare Enterprise costs between 900 and 2400 SEK for three years, depending on which computer model it applies to.
FAQ and user guides
I have a cracked screen or other assurance issue; what should I do?
Contact the manufacturer; contact details can be found in Wisum (section "Garantier").
How do I apply for packaging for an application?
You fill out an order form for applications you cannot find in the Software Center. Forward the filled form to Helpdesk by creating a ticket and attaching the document.
I'm going to hand in my computer for reinstallation. Do I need to save my files externally?
All files under "Documents" (PC) and desktop are synchronized to OneDrive and therefore do not need to be saved. However, files in other local folders will disappear.
Where can I find the VPN client?
Read more about KI's VPN solution here.
How do I access Appcenter?
To use Appcenter, you need to be on KI's network either physically or via VPN.
I can't find the app in Appcenter, what do I do?
You do not have permission and therefore do not see the icon. Contact Helpdesk for assistance.
Why do I have to download the programs again from the Software Center after a reinstallation? Can't they download automatically?
No, during a reinstallation, you need to go into the Software Center and install the applications again. However, you don't need to request anything; previously approved licences remain and can be installed directly.
What do I need to consider before returning an old computer?
Save all files that are saved outside your desktop location or "Documents".
Contact
If you have any questions, please get in touch with Helpdesk.